Privacy policy

Provided by ZTOM SDN BHD (Company No. 202101014293 (1414593-V))
Effective Date: 26 August 2025

1. Introduction
ZTOM SDN BHD (“stayFIZ,” “we,” “us,” or “our”) is committed to protecting your personal data in accordance with the Personal Data Protection Act (PDPA) 2010 and applicable Malaysian laws. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our services (the “Platform”), including our website, mobile app, onboarding, tenancy process, and tenant communications.

2. Information We Collect
a) Information You Provide:
•⁠  ⁠Contact and identity data: Name, email address, phone number, identification or passport details, emergency contact.
•⁠  ⁠Tenancy-related info: Lease application data, payment information, and billing details.
•⁠  ⁠Communications: Any content or feedback you share via forms, email, reviews, or support inquiries.b) Automatically Collected Data:
•⁠  ⁠Technical data: IP address, device/browser details, browsing activity (e.g., pages viewed, timestamps).
•⁠  ⁠Usage data: Login activity, performance metrics to improve our services.

3. How We Use Your Information
We process your personal data for purposes such as:
Delivering our services: Managing booking, leasing, tenancy agreements, payments, and communication.
•⁠  ⁠Providing support: Responding to inquiries, maintenance requests, or complaints.
•⁠  ⁠Improving our services: Enhancing user experience, technical development, and service reliability.
•⁠  ⁠Communications: Sending tenancy-related notices, policy updates, or urgent alerts. With your consent, we may send promotional communications.
•⁠  ⁠Legal obligations: Complying with Malaysian laws, PDPA, and regulatory requirements.

4. Disclosure of Personal Data
We may share your personal data in limited circumstances:
•⁠  ⁠Third-party service providers: Companies that help with payment processing, IT hosting, or data management under strict contractual obligations to protect your data.
•⁠  ⁠Legal requirements: Where required by law, or to protect the rights, property, or safety of stayFIZ, tenants, or others.
•⁠  ⁠Business transfer: In a merger, acquisition, or sale, provided the acquiring party honors this Privacy Policy.

5. Data Security & Retention
•⁠  ⁠We adopt industry-standard security measures to safeguard your data (e.g., encryption, access controls, regular security reviews). Nonetheless, no method of electronic transmission is completely secure.
•⁠  ⁠We retain your personal data only as long as necessary for operational, legal, or contractual purposes. Once no longer required, personal data will be securely deleted or anonymized.

6. Your Rights
Under PDPA, you may:
•⁠  ⁠Request access , correction , or deletion of your personal data.
•⁠  ⁠Withdraw your consent at any time (without affecting prior data processed lawfully).
•⁠  ⁠Object to processing for direct marketing purposes.
      To exercise these rights, please contact us using the details below.

7. Use of Cookies and Tracking
Our Platform may use cookies or similar tracking to enhance your experience (e.g., remember login sessions, improve usability). You can disable cookies via your browser settings, though it may affect functionality.

8. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our data practices or legal requirements. Material changes will be communicated via email or by updating the “Effective Date” at the top of this page. Continued use of the Platform signifies your acceptance of the updated policy.

9. Contact Us
If you have any questions or wish to exercise your data rights, please contact us at:
stayfiz.my@gmail.com